Delivery timelines, shipping partners, and order dispatch details.
At QuenchGlow - Advanced Skin Science, we are committed to delivering your skincare essentials safely and efficiently across India.
QuenchGlow delivers to over 20,000+ serviceable Pin Codes across India. Deliverability is verified at checkout based on your Pin Code.
If your location becomes unserviceable after order placement, the order will be cancelled and any prepaid amount will be refunded within 48 working hours.
All orders are processed and shipped within 48 working hours of order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once shipped, delivery typically takes 2 to 10 business days, depending on your location and courier network coverage.
Customers in major cities such as Delhi, Mumbai, Kolkata, Bengaluru, Hyderabad, and Chennai can generally expect delivery within 2 to 4 working days.
Delivery timelines may vary due to:
Estimated delivery timelines are displayed at checkout.
Prepaid Orders: Standard shipping charges may apply based on promotional offers or cart value.
Cash on Delivery (COD): An additional ₹70 COD handling fee is applicable on Cash on Delivery orders.
Once your order is shipped, you will receive tracking details via email and/or SMS. You can monitor your shipment status using the provided tracking link.
Our courier partners will attempt delivery up to three times.
If delivery is unsuccessful after three attempts, the shipment will be returned to us. In such cases, our support team will contact you to arrange re-shipment or assistance.
Orders containing multiple products may be shipped in separate packages depending on warehouse availability.
Each package will have a separate tracking ID. Delivery timelines may vary accordingly.
Please ensure that your shipping address is complete and accurate, including the correct Pin Code and contact number.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Email: care@quenchglow.in
Phone: +91 120 316 0848
Kindly refer to our Return Policy for detailed assistance. Delivery partners are not authorized to handle return or replacement requests at the doorstep.
In exceptional circumstances, orders may be cancelled due to:
Refunds for prepaid orders will be processed within 48 working hours of cancellation.
For any shipping-related queries, our customer support team is happy to assist you.
Email: care@quenchglow.in
Phone: +91 120 316 0848
