Learn how returns and refunds are processed for eligible orders.
At QuenchGlow - Advanced Skin Science, every product is carefully formulated to deliver effective, science-backed results with complete transparency. We truly hope you love your purchase as much as we loved creating it.
However, if something is not right, we are here to help.
We offer refunds or replacements only in the following cases:
Returns or replacements will not be accepted for any other reasons.
If you have received a wrong, damaged, expired product, or an empty package:
Requests must be raised within 7 (seven) days from the date of delivery.
No return or replacement request will be entertained after 7 days from delivery.
If you receive a package that appears to be empty or unusually light:
Orders that have already been shipped cannot be cancelled.
Orders that have not yet been shipped may be cancelled upon request.
To request cancellation, please contact us at care@quenchglow.in or call +91 120 316 0848.
Please allow up to 48 hours for our team to review your request.
Once approved, we will arrange a reverse pickup.
Our courier partner will collect the product from your doorstep.
Kindly ensure the product is securely packed in its original packaging.
After we receive the returned product, our quality team will inspect and verify the reported issue.
If approved, the refund will be initiated within 24 hours of verification.
Refund timelines may vary depending on your bank or payment provider.
For any return or refund-related queries:
Email: care@quenchglow.in
Phone: +91 120 316 0848
We are committed to ensuring a smooth and transparent experience for every QuenchGlow customer.
